For example, you may certainly contact your host at any time, but when are they available to respond to your questions and concerns? How long will it take for someone to get back to you? Will there be someone to help you if your mission-critical website goes down at 3:00 in the morning? What language(s) do your host providers speak? Support in Malagasy is probably essential if you live and work in Madagascar, but fairly useless if you are in North America.
Because web hosting services host websites belonging to their customers, online security is an important concern. When a customer agrees to use a web hosting service, they are relinquishing control of the security of their site to the company that is hosting the site. The level of security that a web hosting service offers is extremely important to a prospective customer and can be a major consideration when considering which provider a customer may choose.
We take security very seriously because there’s no point having a website if you can’t be sure that it’s safe from attack. We use BitNinja to protect all of our users, and we go out of our way to ensure that our servers are as strong and secure as possible. This includes running advanced , custom built security software and regularly updating our infrastructure.
Shared hosting is like an apartment building where the building or server has many tenants or hosting accounts sharing the space and the utilities. This works just fine if you have a small family but if everyone in the building has ten roommates move in who are constantly running the water and using the wifi then the water pressure and wifi speed start to suffer. The key to shared hosting is that it is meant for small business websites, sure you can pack the roommates or files in like sardines but it will really be uncomfortable.
For packages supporting unmetered disk space or data transfer (bandwidth), we do not have defined limitations. These resources are "unmetered", meaning you are not billed according to the amount of disk space or bandwidth used. While of course these resources are not infinite, we believe our customers should have all the resources necessary to build an online presence and 99.95% of customers will have more than enough disk space and bandwidth to meet their needs.
The network infrastructure that powers our web hosting servers delivers 99.9% uptime for every calendar month, excluding scheduled maintenance. We use redundant bandwidth providers, routers and switches to provide full redundancy at all levels within our network. As a result, our network uptime is among the best around, and we’re proud of the rockin’ performance it delivers.
Migration or transfer services are often free or offered at a reasonable fee. These services help move your existing site to the new hosting provider. They can save a huge amount of hassle. Just remember that the migration process is often automated, and may fit in with the host's processes and needs rather than yours. Not everything may migrate, and you may find the organization of the newly migrated site makes for harder maintenance in the long run.