We have a team of dedicated security experts keeping track of daily software vulnerabilities on a server and website level. They actively write security patches and enhancements to prevent possible attacks. In the past year alone, we added 300 custom rules to our Web Application Firewall that stopped multiple identified-yet-unresolved third-party software vulnerabilities.
You also want a web host with 24/7 customer support—if not by phone, then at least by chat. Forums, knowledge bases, and help tickets are all well and good, but sometimes you just need to communicate with another human to get things ironed out as quickly as possible. That said, not all 24/7 customer support teams are equal. Companies like GoDaddy and Liquid Web boast incredibly knowledgeable and helpful customer support squads—a fact that we confirmed in our in-depth reviews of those web hosting services.
Domain names are often seen in analogy to real estate in that domain names are foundations on which a website can be built, and the highest quality domain names, like sought-after real estate, tend to carry significant value, usually due to their online brand-building potential, use in advertising, search engine optimization, and many other criteria.
They got other customer-centric bonuses for 24/7 support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need), a site migration service. In addition, all plans are e-commerce ready and come with free shopping cart software.
Moving to another website consists of transferring the website’s files and databases, configuring your site with the new host, and directing your domain’s DNS to the new host. Once you pick a new site host, they can usually help you out with this process. The cost will depend on the host you’re switching to, but it will probably be anywhere from $150-$400.