Technical contact. The technical contact manages the name servers of a domain name. The functions of a technical contact include assuring conformance of the configurations of the domain name with the requirements of the domain registry, maintaining the domain zone records, and providing continuous functionality of the name servers (that leads to the accessibility of the domain name).
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You could think of the sites that share your server as your roommates; there's really not that much separating you from them. Sure, you can close the bedroom door, but they can still cause nightmares for you in the kitchen and the bathroom. In web hosting terms, all the sites share a single server's resources, so huge traffic spike on Site A may impact the neighboring sites' performances. It's even possible that another site could take down the shared server altogether, if it crashed hard enough.
An SSL certificate ensures all information transmitted to and from your website is protected from third parties attempting to access it. It is important because browsers, like Google Chrome, mark pages without https and the green padlock in the address bar as not secure. This can have a negative effect on the trustworthiness of your website. Pages that are protected with SSL receive better search engine rankings, and are more likely to be trusted by visitors.