The availability of a website is measured by the percentage of a year in which the website is publicly accessible and reachable via the Internet. This is different from measuring the uptime of a system. Uptime refers to the system itself being online. Uptime does not take into account being able to reach it as in the event of a network outage. A hosting provider's Service Level Agreement (SLA) may include a certain amount of scheduled downtime per year in order to perform maintenance on the systems. This scheduled downtime is often excluded from the SLA timeframe, and needs to be subtracted from the Total Time when availability is calculated. Depending on the wording of an SLA, if the availability of a system drops below that in the signed SLA, a hosting provider often will provide a partial refund for time lost. How downtime is determined changes from provider to provider, therefore reading the SLA is imperative. Not all providers release uptime statistics. Most hosting providers will guarantee at least 99.9% uptime which will allow for 43m of downtime per month, or 8h 45m of downtime per year.
Here at Hostinger, we pride ourselves on our support team. In fact, we call our support team our customer success team, because we go the extra mile to make sure that our customers are as successful as possible. If you have a problem, no matter what it is, then get in touch with us. We’ll do our best to fix it if it’s something that’s under control, and even if not, we’ll try to point you in the right direction.
At Hostinger, we offer custom built hosting control panel. Using our control panel you can carry out basic hosting management, monitor resource usage, create email addresses and install content management systems (CMSs) like WordPress. Note that this is different to the admin panel for your website, which will be created when you install a CMS. This is the admin panel for your server as a whole.
Make sure your Internet service contract allows hosting. Many Internet service providers (ISPs) expressly forbid personal hosting unless you have a business plan, which often costs significantly more than a standard use plan. This shouldn't be an issue if your site only generates a few hits per month, but any kind of significant traffic will draw attention to your hosting.
Moving to another website consists of transferring the website’s files and databases, configuring your site with the new host, and directing your domain’s DNS to the new host. Once you pick a new site host, they can usually help you out with this process. The cost will depend on the host you’re switching to, but it will probably be anywhere from $150-$400.